Frequently Asked Questions

You can rent entirely online in minutes — select your unit size, fill in your details, sign your rental agreement, and pay. Your gate code is sent automatically. No in-person visit required.

A valid government-issued photo ID such as a driver's license, passport, or state ID, plus a credit or debit card for payment.

We provide flexible month-to-month lease options. Store with us short or long-term — there is no minimum commitment.

No appointment needed. Browse available units, reserve, and move in all online. Our remote call center is available if you need assistance.

Pay online anytime using a debit or credit card. You can also set up autopay so your bill is handled automatically each month.

No. The price you see is the price you pay. We believe in transparent, straightforward pricing with no hidden fees.

No security deposit required. You only pay your first month's rent to get started.

Gate access is available 24 hours a day, 7 days a week — including weekends and holidays.

After your first payment is confirmed, your unique gate code is emailed to you and visible in your online account.

We do not currently offer climate-controlled units. All units are drive-up exterior units with weather-resistant seals.

Yes, we allow vehicle and boat storage at our facility. Contact us for available spaces and current rates.

Prohibited items include: perishables, plants, animals, stolen or illegal goods, flammable or hazardous materials, combustibles, and liquids.

Insurance is not required but strongly recommended. Check with your homeowners or renters insurance provider — many policies cover stored items.

We do not provide moving trucks or loading equipment, but we can recommend local providers.

Submit a move-out request through your online account or by calling us. We ask for a few days notice before your next billing date.

Units are billed monthly. We do not prorate unused days, but you will not be charged for the next month once your move-out is confirmed.